Returns & Refunds Policy

1. Check at delivery

Please count and check your goods in front of the driver or at the counter. Anything damaged, short or wrong can be noted with the driver straight away.

2. Report within 24 hours

If you find a problem after delivery, message us on WhatsApp within 24 hours with your order number and a photo. Keep the item and its packaging until we have resolved it.

Linkzone Global FZ-LLC, Dubai, United Arab Emirates · Email abdullawholesale@linkzoneglobal.com · WhatsApp +971500000000

3. What we accept

• Damaged or leaking items.
• Short deliveries (fewer packs than invoiced).
• Wrong items (different from what you ordered).
• Items delivered past their expiry date, or with less shelf life than shown at the time of order.

4. What we cannot accept

• Items that were correct and in good condition but are no longer wanted, unless we agree otherwise in advance.
• Chilled or frozen products reported after 24 hours, or that have not been stored correctly after delivery.
• Items damaged after delivery.

5. How we put it right

For accepted claims we will, at our choice, replace the item on your next delivery, credit its value to your next order, or refund it. Refunds go back the way you paid: cash and card-on-delivery refunds are given as cash or a card reversal; bank transfers are refunded to the same account, normally within 7 working days of approval.

6. Cancelling an order

You can cancel an order free of charge until we start packing it. Message us with your order number as early as possible. Orders already out for delivery cannot be cancelled.

This policy is part of our Terms of Trade.